Privacy Policy

Aurelia Gems LLC ("Aurelia Gems," "we," "us," or "our") operates the website at aureliagems.com and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.

Please read this policy carefully. By using our website or services, you agree to the terms described here. If you have questions, contact us at hello@aureliagems.com.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you interact with our website, including:

• Name, email address, phone number, and mailing address when placing an order or contacting us
• Payment information processed securely through our payment provider (we do not store full card details)
• Communications you send us via email or our contact form
• Newsletter subscription preferences

Information Collected Automatically

When you visit our website, we may automatically collect certain technical data including:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website URLs
• Device information and operating system

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders and communicate about them
• To respond to inquiries and provide customer support
• To send you marketing communications (only with your consent)
• To improve our website, products, and services
• To comply with legal obligations
• To detect and prevent fraud or unauthorized activity

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website and conducting our business (e.g., shipping carriers, payment processors), subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use:

• Essential cookies necessary for the website to function
• Analytics cookies to understand how visitors use our site
• Marketing cookies to deliver relevant advertisements (where applicable)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes SSL encryption for data transmission and secure servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access, correct, or delete your personal data
• The right to withdraw consent for marketing communications at any time
• The right to data portability
• The right to object to certain processing activities

To exercise any of these rights, please contact us. We will respond within 30 days.

7. Children's Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

8. Links to Third-Party Sites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@aureliagems.com
• Mail: Aurelia Gems LLC, 350 Fifth Avenue, Suite 4200, New York, NY 10118, USA
• Phone: +1 (212) 555-8899